Global Application Management Support
If you are a SAP user, you will already have some form of SAP telephone support. But often, the help you need is beyond the scope of standard Enterprise Maintenance Services.
Global AMS provides a flexible service, at a predictable cost, to provide on-demand SAP applications and technology consultancy support whenever you need it.
Decisive, Flexible, SAP Support
The key SAP services offered under this umbrella agreement cover SAP support and implementation consultancy:
- Problem Resolution
- Tuning SAP Processes
- Configuration of Solutions
- Extending the SAP Solution
- Help with Production Down Issues
Ongoing SAP support whenever you need it:
- Report Definition and Creation
- Interface Management
- Business Process Re-engineering and Enhancement
- Applying Notes, Patches or System Upgrades
- Industry Best Practice Proposals
- End to End Process Review
- Access to your Nominated Account Manager
Global AMS Support Services is a consultancy support service model from itelligence UK, bringing the responsiveness of a UK-based service together with the cost-effectiveness of offshore resources to provide a unique near-shore SAP support service.
Cost Effective, Highly Effective
SAP Global AMS Benefits include Predictable Costs because Global AMS provides service days under a single agreement to be called off as required. Costs are also reduced by the Near-Shore SAP Support model. The consultant works from an itelligence UK office.
Near-shore resources can also be scaled up and down as customer work levels dictate giving a flexible solution to staffing extended projects.
itelligence’s knowledgeable SAP consultants are also available on call for all SAP queries and tasks. The high level of SAP and industry experience in the itelligence team ensures any issues or questions are answered quickly, ensuring customers achieve their objectives as quickly as possible
The Near-Shore SAP Support model eases the communication, prioritisation and allocation of tasks and ensures the SAP Global AMS team is fully aligned with the customer’s needs.
Should the requirement be for SAP application, basis technology, development or support, Global AMS offers a one stop shop SAP support service based around you, including extended hours, if required.
SAP support: Global AMS Support Application can be delivered to meet the needs of your business, with Global AMS agreements available ranging from 7am - 7pm service cover to 24 7 support.
Full Range Of SAP Support Services
Whilst the customer’s team may be based internationally, the itelligence Global AMS teams are based in our UK Solution Centres. Connection to the customer’s systems are managed using VPN technology, giving consultants real time access to client systems and personnel. The consultants will travel to customer sites when necessary, but manage the day to day support and development remotely.
SAP Reporting & Monitoring
The Global AMS SAP support service is provided as an extension to the standard SAP support and maintenance agreement. The Global AMS support toolset includes an online support request portal with full reporting capability. The customer can log issues and enter consultancy requests, and has full visibility of progress. The portal utilises SAP’s support offerings in the form of OSS and Solution Manager. itelligence provides a full audit and reporting facility to track, escalate and manage all problem and development requests.
SAP Support - Managed Service
Should organisations need more comprehensive support to supplement limited in-house resources or to provide a fully outsourced SAP support function, the SAP Global AMS Support Application agreement can be provided as a complete managed service covering all the required elements of SAP technical and application support.
Flexible Service Level Agreements
SAP’s maintenance services are complemented by the Global AMS agreement, which can be arranged to reflect customer-specific Service Level Agreements meeting local needs.
itelligence Support Services: we are always happy to help.
Phone +44 20 7832 1800